FAQ and Relevant Info
How does healthcare in Italy work for tourists?
First of all, keep in mind that most of the doctors here don’t speak english. If you do not have a local doctor and you don’t have access to Italy’s SSN (Servizio Sanitario Nazionale), in order to get a prescription or a consultation your easiest choice would be to go to a hospital or emergency room. Queues for non-urgent issues are on average 2-7 hours. Such a long wait for a simple prescription that can be done remotely.
How do prescriptions work for tourists in Italy?
Since tourists don’t have access to SSN, they receive a “prescription on white paper”, which means that whichever medicines are prescribed need to be paid entirely by the patient and are not covered by SSN. This doesn’t mean you won’t be able to ask for a refund from your travel insurance.
Is travel insurance necessary for tourists in Italy?
While travel insurance is not mandatory, it is strongly recommended. Travel insurance can cover unexpected medical expenses, ensuring that you have financial protection during your trip. Our service can assist you in obtaining prescriptions for covered medical expenses, making travel insurance even more valuable.
How can ReadyHelp assist tourists with their healthcare needs in Italy?
ReadyHelp allows tourists to access medical consultations and obtain prescriptions for common health issues through our telemedicine platform. You can easily describe your health concerns, answer questions, and receive a prescription, all for a small price.
How do I book a visit?
You can book your consultation here. We do not accept visits outside the available hours.
What should I do if I’m running late for my in-person consultation?
Please contact us as soon as possible at +393780661848 via call or WhatsApp. We’ll do our best to accommodate your delay and reschedule your appointment if necessary.
What should I do if I need to cancel or reschedule my appointment?
You can reschedule at any time. However, please be aware that if you cancel less than 24 hours before the appointment, there will be no refund available.
Can I show up without booking in advance?
We aim to provide convenient medical care, our priority is minimizing wait times for our patients. Walk-in visits are accepted only during business hours, but we cannot guarantee short wait times without a prior booking.
Can I pay on the spot during the visit if I haven’t made a booking?
Yes, you can pay by cash or credit card in the clinic.
What should I bring to my in-person consultation?
Your identification is sufficient, however, if you are a European Citizen, please bring your EHIC (European Health Insurance Card).
How does ReadyHelp generate prescriptions for common health issues?
ReadyHelp connects you to a local doctor who will evaluate your case and prescribe what you need. All of our doctors are qualified and licensed in Italy.
What kind of information is required for the prescription?
To ensure that our medical team can provide the appropriate care, we’ll ask for information such as your symptoms, medical history, and any relevant details about your condition. This information helps our doctors assess your health concern accurately.
Are ReadyHelp prescriptions legally recognized in Italy?
Yes, our prescriptions are digitally signed and stamped, making them legally valid in Italy. You can confidently take your prescription to any pharmacy in Italy to obtain the prescribed medication.
Will the doctor contact me during the prescription process?
We usually contact you via Whatsapp or email, if we need further information for the prescription or if the doctor has recommendations regarding the treatment.
How is the prescription delivered to the patient?
Our medical team will send the prescription directly to your email address. You can then print the prescription and present it at your chosen pharmacy for medication pickup.
How long does it take to receive the prescription after the consultation?
Our goal is to provide efficient service, usually we keep it under 1 hour. You can expect to receive your prescription promptly after the medical evaluation, allowing you to access the necessary medication quickly.
I did not receive the prescription.
Firstly, please check your spam email folder. Secondly, you can contact support@readyhelp.it and provide all the necessary details, such as your name and your request number.
Do I have to print the prescription I received?
Yes, you do. Not every pharmacist will accept a digital pdf.
Can I use the prescription at any pharmacy in Italy?
Yes, you can use our prescription at any pharmacy in Italy. Simply choose a convenient pharmacy location, present your printed prescription, and collect your prescribed medication.
What about a refill prescription?
In most cases we will ask the patient to provide the existing prescription for the medication they request a refill for. This should contain details such as the medication name, dosage, administration instructions, and diagnosis for the prescription.
We do not refill any controlled medication (read appropriate FAQ to see the list).
Are there any limitations to the types of medications ReadyHelp can prescribe?
Yes, ReadyHelp focuses on providing prescriptions for common health issues. We do not prescribe medications for emergencies, conduct laboratory tests or imaging exams, offer consultations with specialists, or provide medications classified as controlled substances.
Full list of medications that ReadyHelp does not prescribe.
These drugs are controlled substances, listed in the Tables of Narcotic and Psychotropic Substances and in the Attachment III bis.
Is the prescription process confidential and secure?
Absolutely. We prioritize your privacy and ensure that all your personal and medical information is handled securely and in compliance with privacy regulations. For more information, visit our Privacy Policy page.
How does ReadyHelp comply with GDPR regulations?
For more information visit our Privacy Policy page.
How much does the in-person consultation cost?
The cost for in-person consultations starts at €50 per patient per visit, with each visit typically lasting around 20 minutes. Please note that additional fees may apply if the doctor prescribes medication for multiple patients during the same visit or if the consultation extends beyond the standard duration.
How much does the online consultation cost?
There is a 40€ minimum fee for the service, which does not include transaction fees. This refers to each request per single patient. If you need another prescription after the consultation, you will need to send another request.
What payment methods do you accept?
We use Stripe as a payment method, this usually accepts the majority of credit cards.
I have travel insurance, can I use it to pay for this service?
Currently we do not accept direct payments with travel insurance. You should be able to use the invoice from the doctor to request a refund. However, travel insurance policies can differ significantly in their coverage, including medical expenses. Keep in mind that the extent of coverage may vary based on your policy provider and the plan you’ve selected. If you have any doubts, we recommend calling your insurance company directly.
When will I receive the invoice from the doctor?
The invoice will be sent to you with the prescription via email.
Can I ask ReadyHelp for a refund?
We do not provide refunds for online requests of medicines we do not prescribe (read appropriate FAQ to see the list).
We do not provide refunds for online requests if the information submitted is incorrect or misleading.
We do not provide refunds for in-person consultations if cancellations occur less than 24 hours before the appointment.
If you do not fall into these categories and you want to ask for a refund, you can contact us at support@readyhelp.it, we will evaluate your case.
Who are the doctors on ReadyHelp?
In our medical team there are fully qualified doctors, licensed in Italy. You can find the information of the doctor who assists you in the prescription details, which will be sent via email.
Can I contact the doctor after I receive the prescription?
If you have questions regarding the prescription, you can contact support@readyhelp.it
Can I schedule a follow-up consultation with ReadyHelp?
We do not offer consultations, however, we might contact you after a few days to check on your case.
Can I continue to receive prescriptions for ongoing medication needs through ReadyHelp?
Our service provides one prescription per case, so if the health concern you describe requires more than one medication, it will be written in the same prescription. If you contact us further for another problem, that will require a new prescription service.
How do I access my medical prescriptions from ReadyHelp for future reference or consultations with other healthcare providers?
Your prescription is sent to you via email. If you delete the email and need to find your prescription, you can contact us at support@readyhelp.it
Compliance
ReadyHelp.it is committed to providing a website that is accessible to the widest possible audience, regardless of circumstance and ability. We aim to adhere as closely as possible to the Web Content Accessibility Guidelines (WCAG 2.0, Level AA) published by the World Wide Web Consortium (W3C). These guidelines explain how to make web content more accessible for people with disabilities. Conformance with these guidelines will help make the web more user-friendly for everyone. ReadyHelp.it is dedicated to meeting the guidelines and standards for accessibility, however, it is not always possible to do so in all areas of our website, and we are working to achieve this goal. Due to the dynamic nature of a website, minor issues may occasionally occur during regular updates of the site. We are constantly seeking solutions that will bring all areas of our site up to the same level of overall web accessibility.
If you have any comments and/or suggestions on how to improve the accessibility of our site, please do not hesitate to contact us at support@readyhelp.it . Your feedback will help us to improve our site.
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